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Get in touch
One inbox, read by a person. Order questions, certificate requests, and institutional or wholesale inquiries all go to the same place.
Replies within one business day. Include your order number (it starts with DR-) for anything order-related.
Orders & shipping
Tracking, address changes before dispatch, overnight shipping requests, and Package Protection claims within 7 days of delivery.
Certificates of analysis
Every lot's certificate is published in the COA library. Ask here if you need a certificate for a lot you don't see listed.
Institutional & wholesale
Laboratory, academic, and business purchasing — volume pricing and documentation packages.
Payments
Card via our processor, or Zelle. Zelle orders ship once the payment is matched to your order number.
Hours
Monday – Friday, 9 AM – 5 PM ET
Orders placed before 2 PM ET ship the same business day once payment is confirmed.
Before you write
- Shipping policy — rates, cutoffs, Package Protection
- Refund policy — returns, cancellations, replacements
- COA library — every published certificate
- Quality & testing — how lots are verified
All products are supplied strictly for laboratory research use only. We cannot answer questions about human or veterinary use.